FAQs

FAQs – Luxx Brand

Below are answers to some of the most common questions about shopping with Luxx Brand. If you need additional assistance, our support team is always here to help.

1. Where is Luxx Brand located?

Luxx Brand is a U.S.-based women’s fashion store operating from Orlando, Florida. We serve customers through our online store with a focus on transparency and reliable service.

📍 Business Address:
7065 Westpointe Blvd STE 205
Orlando, FL 32835
United States

2. What types of products do you sell?

Luxx Brand specializes in women’s fashion apparel, including:

  • Dresses and occasion wear
  • Bodysuits and everyday essentials
  • Workwear and casual styles
  • Seasonal and lifestyle fashion pieces

Our collections are selected with attention to fit, comfort, and everyday wearability.

3. Do you ship internationally?

At this time, Luxx Brand ships within the United States only.
International shipping is not currently available.

4. How long does shipping take?

  • Order processing: 1–3 business days
  • Standard delivery: 5–7 business days after shipment

Delivery times may vary depending on your location, weather conditions, and carrier operations.

5. How much does shipping cost?

We offer free shipping on all U.S. orders.
There are no minimum purchase requirements and no hidden shipping fees.

6. Will I receive a tracking number?

Yes. Once your order has shipped, a tracking number will be sent to your email so you can monitor your delivery.

7. What payment methods do you accept?

We accept secure online payments through trusted payment providers, including major credit and debit cards.
All transactions are protected with SSL encryption for your security.

8. Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer be possible.

📧 Email: support@luxxzcollection.com
📞 Phone: +1 321-634-2047

9. What is your return policy?

We offer a customer-friendly return and exchange process.
Returns must be requested within the timeframe outlined in our Refund & Returns Policy, and items must be unused and in original condition.

Please refer to our Refund & Returns Policy page for full details.

10. What should I do if my order is delayed or missing?

If your order appears delayed, lost, or missing, please contact us within 7 days of the expected delivery date.
Our team will assist you in working with the shipping carrier to help resolve the issue.

11. How can I contact customer support?

You can reach our support team using the information below:

Luxx Brand
📍 Address:
7065 Westpointe Blvd STE 205
Orlando, FL 32835
United States

📞 Phone: +1 321-634-2047
📧 Email: support@luxxzcollection.com

🕒 Support Availability:
Monday – Friday: Standard business hours
(Response time: within 24–48 business hours)