Refund and Returns Policy

Refund & Returns Policy – Luxx Brand

At Luxx Brand, we want you to shop with confidence. If your purchase does not meet your expectations, we offer a return and refund option under the terms outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and unwashed
  • The item is in its original condition
  • All original tags and packaging are included
  • The item shows no signs of wear, damage, or alteration

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Gift cards
  • Items marked as Final Sale
  • Items damaged due to improper use or care

3. How to Start a Return

To begin a return, please contact us within 30 days of delivery using the details below:

📧 Email: support@luxxzcollection.com
📞 Phone: +1 321-634-2047

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • Luxx Brand is not responsible for lost or damaged return shipments

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–7 business days after inspection
  • Original shipping charges are non-refundable, unless the return is due to our error

6. Exchanges

If you would like to exchange an item for a different size or style, please contact us.
Exchanges are subject to product availability.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery.

We will review the issue and arrange a replacement or refund at no additional cost where applicable.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check with your bank or card provider
  • Contact your payment provider for pending transactions
  • Then contact us for further assistance

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Luxx Brand
📍 Address:
7065 Westpointe Blvd STE 205
Orlando, FL 32835
United States

📞 Phone: +1 321-634-2047
📧 Email: support@luxxzcollection.com