Shipping Policy

At Luxx Brand, we are committed to providing clear, reliable, and transparent shipping services. This policy explains how orders are processed, shipped, and delivered so you know exactly what to expect.

1. Shipping Coverage

Luxx Brand currently ships within the United States only.
At this time, we do not offer international shipping.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Orders are not processed or shipped on weekends or U.S. public holidays
  • During high-volume periods, such as promotions or holidays, processing times may be slightly extended

Once your order has been processed, you will receive a shipping confirmation email.

3. Shipping Method & Delivery Time

We offer standard shipping for all U.S. orders.

  • Estimated delivery: 5–7 business days after shipment

Delivery times are estimates and may vary due to:

  • Destination location
  • Weather conditions
  • Carrier-related delays beyond our control

4. Shipping Costs

  • Free shipping on all U.S. orders
  • No minimum purchase required
  • Shipping costs are clearly shown at checkout before payment
  • We do not charge hidden or additional shipping fees after checkout

5. Order Tracking

  • All shipped orders include tracking information
  • Tracking details are sent via email once your order ships
  • Customers are responsible for monitoring tracking updates provided by the carrier

6. Shipping Carriers

We work with reliable U.S.-based shipping carriers to ensure safe and timely delivery of your orders.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Luxx Brand is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Packages marked as delivered by the carrier to the address provided

If you notice an address error after placing your order, please contact us as soon as possible.

8. Delayed, Lost, or Missing Packages

If your order appears delayed, lost, or missing, please contact us within 7 days of the expected delivery date so we can assist you.

We will work with the shipping carrier to help resolve the issue where possible.

9. Undeliverable or Returned Packages

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Failed delivery attempts

Customers may be responsible for any applicable reshipping fees.

10. Contact Information

For any shipping-related questions or concerns, please contact us:

Luxx Brand
📍 Address:
7065 Westpointe Blvd STE 205
Orlando, FL 32835
United States

📞 Phone: +1 321-634-2047
📧 Email: support@luxxzcollection.com

Customer Support Response Time:
We aim to respond to all inquiries within 24–48 business hours.